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Services NETWORK GoldenWare maintains a global network of download/query sites accessed by a referee page at your site. Our network has multiple sites, multiple carriers and multiple servers per site for extremely fast and reliable access. Our up time is 99.9%. NETWORK SUPPORT Goldenware has a state of the art multi-homed, geographically diverse distribution network on multiple Internet backbones. Goldenware provides full reporting tools with all of it’s products that are updated on a daily basis and accessible directly by the customer. Goldenware provides backup customer support for all of its products. Primary customer support is available via eMail and can be provided by telephone. HELP DESK Help Desk calls on GoldenWare products average 1-2 per 1,000 downloads! Each of GoldenWare's products come with full training and complete manuals/documentation for your Help Desk Customer Support team. GoldenWare provides back up support to your Help Desk. Alternately, GoldenWare provides optional Help Desk services for its products. LIST SERVER Our off line products all have email reminder and/or update service available with a state of the art automated list service. DEVELOPMENT AND CUSTOMIZATION In most cases GoldenWare Travel Technologies develops products at its expense and makes customized versions available to our customers. Our development services can be made available on a project by project basis. UNSOLICITED USER FEEDBACK "I just called to say Thank You for a Great Product." "I've got to tell you how impressed I am with the user interface for this new Timetable. It's intuitive and the help software is easy to use/understand." "I've found your electronic version of the timetable very useful and much easier to carry around than the book." "A wonderful product." "Great Service. Thanks."
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